Terms of service

These terms and conditions refer to the use of the website www.tiamoshop.pt by users and their relationship with our brand.

The website www.tiamoshop.pt is owned and managed by Encontro Na Baía - Unipessoal Lda, a company with tax identification number 513928758, with registered office at Rua Júlio Dinis, Edifício Parque Itália Nº 748, 6º Piso, Sala 613 4050-012 Porto, telephone number (+351) 910 069 146 (call to the national mobile network) and email address info@tiamoshop.pt – hereinafter Ti Amo Shop.

These Terms and Conditions (hereinafter “Terms”) define the use of the Ti Amo Shop website (hereinafter “Website”) by users (hereinafter ‘User’) and their relationship with our brand (hereinafter “We,” “Our”). Please read all articles carefully as they affect your rights and duties under current legislation.

By ordering any of our products or services, the User agrees to be bound by these Terms.

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to your debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments

We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such changes. These changes will apply to your use of the Website after notification of them has been given by posting on the Website. If you do not wish to accept the new Terms, you should not continue to use the Website. Continued use of the Website after the date on which the changes take effect indicates agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts thereof) contained therein without prior notice, and you agree that we shall not be liable for any modification or withdrawal of the Website or any content;
– deactivate any user identification code or password that we have provided to you, whether chosen by you or assigned by us, at any time, if in our opinion you have failed to comply with any provision of these Terms.

3. Registration

By using this Website, the User guarantees that:
– they are legally capable of entering into binding contracts;
– the personal information they provide at the time of registration is true, accurate, up-to-date, and complete in all respects;
– they are not impersonating another person or entity.
The User undertakes to notify us immediately of any changes to their personal information by email or telephone.

4. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to this processing and guarantee that all information provided is accurate.
When you purchase from this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, credit card information, or other means of payment. We guarantee that this information will be stored by Us in accordance with all legal requirements in force in Portugal.

5. Protecting your security

To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process with appropriate third-party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks, and we ask for your cooperation in this regard.

Fraudulent transactions will not be tolerated, and any attempts will be reported to the relevant authorities.

By accepting these Terms, you consent to these checks being carried out. When performing these checks, the personal information provided by the User may be disclosed to registered credit agencies that may keep a record of this information. This is done solely to confirm the User's identity. We do not perform any credit checks and your credit rating will not be affected. All information provided by the User will be treated securely and in accordance with applicable law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations regarding the Website and its use.

The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything created for the purpose of interfering with or disrupting the normal functioning of a computer;
– upload or transmit through the Website any defamatory, offensive, or obscene material; and
– attempt to gain unauthorized access to the Website, the server where it is hosted, or any server, computer, or database connected to the Website. You shall not attempt any denial-of-service (“DoS”) attacks on our Website.

Any such violations will be reported to the appropriate authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of a violation of this provision, your right to access the Website will be immediately terminated.

We shall not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted on it or on any website linked to the Website.

7. Links to third parties

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please be advised that we are not responsible for such pages or material and do not review or endorse them. We shall not be liable for the privacy practices or content of these pages, nor for any damage, loss, or offense caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials, or services available on such pages or external media.

8. Orders

Orders on the online store are reserved for customers whose registration has been completed and approved by Ti Amo. The customer must request registration by creating a customer account and entering all the requested information. Within 48 business hours, the Ti Amo team will review the request and accept or reject access, and the customer will be notified of the decision by email. After acceptance, the customer must always use the approved registration to place their orders.

All orders are subject to acceptance and availability. If the goods ordered are not available, the User will be notified by email (or other means if no email address has been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. A contract between Us and the User will be concluded when:

(i) payment for the order has been made; or
(ii) we dispatch the goods or commence the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).

The contract shall only relate to goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take all possible care to keep your order and payment details secure, but in the absence of negligence on our part, we will not be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Website.

The customer are responsible for the risk of the products once they have been delivered to the delivery address specified when placing the order. We accept no responsibility when an incorrect delivery address is provided or when the User does not collect the products at the specified delivery address.

Despite this, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Ti Amo Shop entrusts the delivery of your orders to an external transport service, shipping the ordered product(s) on the days and times used by the logistics company to the delivery address indicated by the customer.

The estimated delivery time for orders varies depending on the destination country of the order:

• Mainland Portugal: 1 to 5 business days;
• Azores and Madeira: 4 to 15 business days;
• Europe: 5 to 8 business days.

Delivery times may be delayed during periods of high order volume, such as sales periods, Christmas, Black Friday, among others.

The costs applied to the shipment of the order are the responsibility of the customer. For each order, this amount is automatically calculated during the checkout process, based on the number of items, their weight and size, and the destination address of the order, according to a predefined table:

• Mainland Portugal: purchases up to €50 - €3.50; purchases over €50 - free;
• Azores and Madeira: By sea - from €9; By air - from €18;
• Spain: €16 for any order;
• France, Italy, Luxembourg, and Switzerland: €22 for any order.

A Ti Amo Shop is not responsible for any costs associated with possible customs clearance, which are the responsibility of the customer.

Ti Amo Shop will inform the customer of the unavailability of the product(s) ordered and will refund the amount paid within a maximum of 15 (fifteen) days from the date of notification of unavailability.

Delivery is considered complete upon signature of the delivery receipt at the agreed address.

9. Exchange or cancellation rights

As stipulated by law, Ti Amo Shop allows the exchange and return of items, provided they have not been used or damaged in any way and maintain the same condition as when they were shipped.

Exchange or return requests must be clearly addressed to the email address info@tiamoshop.pt within a maximum of 14 days of receiving the order.

The item(s) must be sent to the address indicated by customer service.

After receiving the item(s) at our facilities, we carefully analyze them, and the exchange/return will only be accepted if the following requirements are met:

a) The product(s) show no signs of use or handling;

b) The product(s) retain their original characteristics and labels intact;

c) The product(s) are complete and have been sent together with all the material that accompanied the original order.

Any request for exchange or return must indicate the order number and proof of defect, if any.

The amount relating to the return will be refunded using the original payment method used for the purchase within a maximum of 14 working days or by another means to be agreed with the customer.

The cost of shipping is the sole responsibility of the customer and will not be refunded.

In the event of a return due to a defect or other non-conformity in relation to the products ordered, Ti Amo Shop will assume responsibility for the shipping costs paid initially, as well as for the exchange/return process.

If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the aforementioned conditions, the customer will be notified of the non-acceptance of the exchange or return and the item(s) will be returned to the address indicated on the first order.

10. Prices and payment

The prices displayed on the Website do not include VAT. The amount of tax, calculated at the current legal rate, is shown at checkout, along with the shipping costs.

The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes that affect orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept your order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but occasionally errors may occur. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to maintain the order at the correct price or cancel it. If the User chooses to cancel and has already paid for the goods (but they have not yet been shipped), they will be refunded in full.

The User confirms that the payment method is managed by them, from among the options available from Ti Amo Shop: ATM, credit card, MBWay, Google Pay, and Apple Pay.

We reserve the right to wait for payment within 24 hours. If payment is unsuccessful, you will be notified via the email address provided.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which, among other things, may include terms related to the User's eligibility to use them and a maximum order value. You should familiarize yourself with these terms and conditions before placing your order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if your credit or debit card has been charged.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You can obtain a copy of the terms and conditions of the discount codes by emailing us or contacting us by phone.

11. Intellectual property

The content of the Website is protected by copyright, trademarks, databases, and other intellectual property rights.

You acknowledge that the material and content provided as part of the Website will remain with us. You may search and display the content of the Website on a monitor, save content in electronic format on disk (but never on a server or any storage device connected to a network) or print a copy of the content for personal, non-commercial use, always keeping intact any and all copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on the Website.

12. Limited Liability

Supply of goods:
(a) In the event of our failure to comply with these Terms, we shall only be liable to you for losses suffered as a result of our failure (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) and which are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent misrepresentation;
– any breach of implied obligations under applicable law;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would amount to a breach of contract; or
– any other matter for which it would be illegal for us to exclude or attempt to exclude our liability to you.

Use of the Website:
The Website is available on an “as is” and “as available” basis without any representation or endorsement, and we make no warranty, express or implied, regarding it or its use.
You acknowledge that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by you. You must bear the risk associated with using the internet.
Although we try to ensure that the material included on the Website is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We will not be liable for errors or omissions or for the results obtained from the use of this information or any technical problems you may experience when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as soon as possible. In particular, we reject any liability relating to:
– incompatibility of the Website with any of the User's equipment, programs, or telecommunications connections;
– technical problems, including errors or inaccuracies on the Website; and
– failure of the Website to meet the User's requirements.

13. Severability

If any part of the Terms is found to be illegal, void, or for any reason unenforceable, then that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.

14. Waiver

No waiver shall be raised by Us as a waiver of any preceding or succeeding breach under the terms provided.

15. Entire Agreement

These Terms form the entire basis of any agreement between Us and the User.

16. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, and any disputes shall be decided exclusively by Portuguese courts.

17. Reviews

By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any means of communication available to us.
The User grants us the right to use the name provided in connection with such content if we so desire.
The User agrees to waive the right to be identified as the author of such content and to object disparagingly to such content.

 

Updated on December 10, 2025