Refund policy

Ti Amo Shop accepts returns and exchanges for items that have not been used or damaged and are in their original condition.

Return or exchange requests must be submitted within 14 days of receiving the order, including the order number and, where applicable, proof of defect or non-conformity. You may do so through your account or in writing to info@tiamoshop.pt.

Item(s) must be sent to the address provided by our customer support team.

Upon receipt, items will be assessed and the return or exchange will only be accepted if the following conditions are met:

a) The product(s) show no signs of use or handling;
b) The product(s) retain their original characteristics and tags intact;
c) The product(s) are complete and include all materials sent with the original order.

Where applicable, refunds will be processed within 14 business days, through a method agreed with the client.

Shipping costs are the client's responsibility. In the event of a proven defect or non-conformity, Ti Amo Shop will cover the costs of collection and reshipment.

If a returned item does not meet the eligibility criteria, the client will be notified and the item(s) reshipped to the address on the original order.

This policy applies exclusively to professionals registered and approved on the Ti Amo B2B platform, in the context of business-to-business transactions.