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Legal notice

Dear customer,

To support you in exercising your right to file a complaint with an official, third-party, impartial entity, as provided for in Law No. 144/215 of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in relation to a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details are provided below:

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
Email: cniacc@unl.pt


2. CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Conflicts
Tel.: 289 823 135;
Email: cimaal@mail.telepac.pt


3. Coimbra District Center for Arbitration of Consumer Disputes
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com


4. Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt

 

5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt


6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com


7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
Email: geral@ciab.pt


8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Morada: Rua Direita, 27 – 1º Andar, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt


9. Centro de Informação, Mediação e Provedoria de Seguros 
www.cimpas.pt

Alternativamente pode consultar o Portal do Consumidor, em www.consumidor.pt, ou a Plataforma Europeia de Resolução de Litígios em Linha, em http://ec.europa.eu/consumers/odr.